Who Are We?

We are people like you who have been forced to take issue with some aspect of our university experience. We have made a complaint, we have exhausted our university's internal procedures, and we have taken our case to the OIA, (aka, OIAHE, or The Office of the Independent Adjudicator). We have not been satisfied with the OIA, as they have not fully addressed our needs, nor have they returned us to the position that we were in prior to the point when we were attacked by the university in question.

What Next?

The path you take from this point forward can be the difference between success or failure. We want to help you to take the path which will give you the greatest chance of success. To be clear, that path comes with caveats. For instance, if your case has no merit, then you most certainly won't succeed, even if you follow our advice to the letter. For the rest of you, the flowchart below will help you to link to the most appropriate help:

See full size version of flowchart Flowchart of Options area1 area2 area3 area4 area5 area6 area7 area8 area9 area10 area11 area12 area13 area14 area15 area16 area17 area18 area19 area20 area21 area22 area23 area24 area25 area26 area27 area28

After The Fact

So, Your university has attacked you. Now what? You will certainly be upset, disorientated and angry. You might also be isolated, discredited, psychologically injured, financially disadvantaged, and a host of other things besides! Listen carefully!!! ...

What Do I Need To Do?

First, decide what stage you are at:

1.  It's only just happened, I don't know what to do, or where to turn!
Stay calm...
You are not alone! We have extensive experience of what you are going through. Firstly, remember that this is probably not your fault. Secondly, remember that whatever happens from this point forward, your physical and mental health are the two most important things to maintain. Take some time to carefully evaluate the situation. Use the information in our flowchart to help you to explore your options.
see more information...
2.  I've complained to my university, but I'm still not satisfied!
Your university has procedures which it MUST follow, in order to handle your case fairly. The first stage is usually to make an informal oral complaint, if the problem is not too serious. Your university may not even recognise this as part of their complaints process, so it is important to ask for the complaints procedure documentation right from the start. If your complaint is more serious, then the first stage will almost certainly involve a written complaint. In that case, your university must recognise your complaint as a formal complaint. Universities usually consider complaints at two formal stages, stage 1 and stage 2. The "Complaints Procedures" for your own university will explain how the university will deal with your complaint at each stage. On completion of a stage, your university should decide if they accept the merits of your complaint, and if so, should offer you a remedy for your complaint. They should also explain what further action is available to you, should you be unhappy with their findings. It is at this point that you need to decide whether to accept their findings and the remedy, or to move to the next stage. Each stage will have an increasing level of formality. Once all the stages available to you at the university are exhausted, the university MUST issue you a document called "Completion of Procedures". This will be written letter or form, and will indicate clearly that it is the "Completion of Procedures" document.
see more information...
3.  I've completed complaining to my university, and have a completion of procedures letter.
If you have your "Completion of Procedures" letter, you have probably been advised that if you are still not satisfied, then you must take your case to the OIA. You may have been given a leaflet which serves as a sort of idiot's guide to the OIA, and by this time, you may be tempted to believe that you still have a good chance at resolution of your complaint. Unfortunately, the OIA's statistics tell a totally diffent story!
see more information...
4.  I've sent my complaint to the OIA, What happens next?
more text here.......
see more information...
5.  The OIA have issued a Draft Decision. I'm still not satisfied.
more text here.......
see more information...
6.  The OIA have issued their Formal Decision. I'm still not satisfied
more text here.......
see more information...
7.  I've spoken to a lawyer/solicitor/legal advisor, instead of going to the OIA.
more text here.......
see more information...
8.  I've spoken to a lawyer/solicitor/legal advisor, and I've also complained to the OIA
more text here.......
see more information...
External Links:

The links below will take you to other sites which offer general information about this subject, but which are not necessarily connected or in the control of this site.