Welcome To The FUOCO Community Pages

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Q.  Who are the FUOCO Community?

A.   We are originally a group of people with like minds who met under the Facebook group "Friends United Opposed to Corrupt OIA". We were brought together by a duel common purpose, which was firstly to offer support to members who were dealing with the many problems that are often perpetuated as a result of their decision to complain. Secondly, it was to try to bring about a change in the way that students are treated by the Office of the Independent Adjudicator for Higher Education, (aka OIA, OIAHE), as well as by universities. The Facebook group is a closed group, so that people who join are able to do so without fear of disclosing personal information to the wider public. You can request to join this community by visiting the page here: Facebook FUOCO Community

Q.  Why join the FUOCO Community?

A.   If you have taken out a complaint against your university, you will probably be feeling several different emotions, ranging from disenfranchised, demotivated, isolated, detached, distressed and betrayed, to determined, angry, insistent, motivated, and driven. It's possible, even highly likely, that these emotions have taken over your brain and are now driving you. This is a natural reaction to having been personally attacked by the very institution that has been paid a significant amount of money in order for them to teach you the skills of your chosen field. It probably never occurred to you that they would do anything other than teach you, so we understand fully that you may now be in a state of shock and incomprehension. We are here to support you. We aim to help you to change the way you feel, back to how you should feel, i.e. balanced and calm, unstressed, and with a high level of self-worth.

After The Fact

So, Your university has attacked you. Now what? You will certainly be upset, disorientated and angry. You might also be isolated, discredited, psychologically injured, financially disadvantaged, and a host of other things besides! Listen carefully!!! ...

What Do I Need To Do?

First, decide what stage you are at:

1.  It's only just happened, I don't know what to do, or where to turn!
Stay calm...
You are not alone! We have extensive experience of what you are going through. Firstly, remember that this is probably not your fault. Secondly, remember that whatever happens from this point forward, your physical and mental health are the two most important things to maintain. Take some time to carefully evaluate the situation. Use the information in our flowchart to help you to explore your options.
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2.  I've complained to my university, but I'm still not satisfied!
Your university has procedures which it MUST follow, in order to handle your case fairly. The first stage is usually to make an informal oral complaint, if the problem is not too serious. Your university may not even recognise this as part of their complaints process, so it is important to ask for the complaints procedure documentation right from the start. If your complaint is more serious, then the first stage will almost certainly involve a written complaint. In that case, your university must recognise your complaint as a formal complaint. Universities usually consider complaints at two formal stages, stage 1 and stage 2. The "Complaints Procedures" for your own university will explain how the university will deal with your complaint at each stage. On completion of a stage, your university should decide if they accept the merits of your complaint, and if so, should offer you a remedy for your complaint. They should also explain what further action is available to you, should you be unhappy with their findings. It is at this point that you need to decide whether to accept their findings and the remedy, or to move to the next stage. Each stage will have an increasing level of formality. Once all the stages available to you at the university are exhausted, the university MUST issue you a document called "Completion of Procedures". This will be written letter or form, and will indicate clearly that it is the "Completion of Procedures" document.
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3.  I've completed complaining to my university, and have a completion of procedures letter.
If you have your "Completion of Procedures" letter, you have probably been advised that if you are still not satisfied, then you must take your case to the OIA. You may have been given a leaflet which serves as a sort of idiot's guide to the OIA, and by this time, you may be tempted to believe that you still have a good chance at resolution of your complaint. Unfortunately, the OIA's statistics tell a totally diffent story!
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4.  I've sent my complaint to the OIA, What happens next?
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5.  The OIA have issued a Draft Decision. I'm still not satisfied.
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6.  The OIA have issued their Formal Decision. I'm still not satisfied
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7.  I've spoken to a lawyer/solicitor/legal advisor, instead of going to the OIA.
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8.  I've spoken to a lawyer/solicitor/legal advisor, and I've also complained to the OIA
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